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I have a telesales team
that seem reluctant to pick up the phone. Their conversion rates aren't
good enough. What shall I do? If every time we picked the phone up we got a yes, we wouldn't have any reluctance in picking up the phone to make a call. the issue is that we fear, and expect a no! As long as that fear is there, we will be reluctant to pick up the telephone. We can help your staff to overcome their reluctance to pick the telephone up. We can show them how to change their thinking about calls where they are unsuccessful. We can enable them to stop thinking in terms or of "this is going to be a bad day." We can stop them getting into displacement activity. As with all these things, the way we think determines our success. We will enable your people to think positively about what they're doing, and their success rates will automatically improve as a result. If you want some ideas of the sorts of things that can be covered, go to the training page to scroll through some ideas, or go direct to the telephone page if you're pushed for time. Please note that either option is showing you examples of what can be covered. Your workshop(s) will be tailored to fix the issues facing your business. If you'd like a no obligation meeting, email us here to set one up. |
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Email us now at training@a-t.co.uk to arrange an appointment, or browse our pages for more information.
Advanced Training |