Telephone Sales - Training Course
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| description | Sell by phone: A two day workshop of the Advanced Training powerful telephone sales concepts. This is phone sales training of the highest quality. |
| who should attend | All staff who are involved in selling by telephone. Phone sale training can be pitched at all levels. |
| features |
The
Telesales Marketing Opportunity Recognising the power of the telephone Increasing market share How correct use can increase cost efficiency. Incoming Calls Turning enquiries into orders Using correct incoming call structure Maximising business by selling up and across the range Building lasting relationships. Outgoing Calls Planning the day Preparing each call Establishing buying authorities and decision influencers Making appointments for visits Call analysis Getting past screens. Handling Complaints Turning dissatisfaction into satisfaction Getting further business from dissatisfied customers. Dealing with Regular Customers How to sell promotions and special offers Making every call interesting. Sales Psychology What makes people buy and why Controlling the conversation Stimulating interest Getting prospects enthusiastic about products or services. Closing Sales/ Overcoming Objections Closing techniques that work Knowing when and how to ask for business Confirming sale details Simple structure for overcoming objections Pre-handling likely objections such as … ‘Put your literature in the post’ ‘Your price is too high’ ‘Leave it with me’ |
| format |
Two
day workshop Extensive use of playback analysis Individual tuition and guidance. |
| benefits |
Improved
confidence on the telephone More sales/increased profits Detailed knowledge on how to handle customers. |
